Emails

Look Ma, no hands!

CabinKey™ makes it easy to automatically communicate with your guests.

Reservation Confirmation

When you Approve a new reservation, CabinKey™ will send confirmation email to the guest’s email address.

The Order Confirmation includes

• Property logo
• Reservation Number
• All charges on the reservation including:
  • Units
  • Addons
  • Point of Sale Items
  • Taxes
  • Outstanding balance
• List of Guests
• Units with arrival / departure dates
• Addons with usage dates
• Property Policy
• Your property’s address
• Your property’s phone

Payment Received (optional)

When you record a Payment in CabinKey™ , you can optionally notify the guest a payment has been recorded.

After recording a payment and selecting to Notify Guest of Payment, they will receive a brief email with the payment details as follows.

Welcome email six days before arrival

Get your guest excited and informed for their upcoming stay. CabinKey™ will email them six days prior to their arrival with some reminders.

The Welcome Email includes

• A photo of the unit (may sure you have photos added)
• Arrival dates and times
• Departure dates and times
• Property Address with a link to get directions from Google Maps
• Total amount of reservation
• Reservation Number
• Property Policy
• Your property’s address
• Your property’s phone

Delivery Details

The Repy-To for each email is set to your property’s email. If a guest replies to the email, it should go to you. Some older email clients do not support the Reply-To setting and the email may get sent to CabinKey™ . In that case, we’ll forward you any emails we receive from a guest.