Guest Loyalty Report
Repeat guests, lifetime value, and win-back lists
Guest Loyalty Report
Which guests keep coming back — and which are worth winning back. The report ranks guests by stays, nights, and lifetime value, and flags previous guests with no future stay who haven’t visited in over 13 months.
Use it to drive follow-up: thank-you notes for your regulars, win-back offers for lapsed guests. Each guest links to their guest page, where the same loyalty context appears. Export the results as CSV for a mail merge.